Appointment Booking Policies

This policy outline helps ensure clear expectations between clients and artists and to protect our artist’s time while accommodating client needs.

By booking an appointment, you hereby agree to all policies and guidelines set forth in this document.

1. Deposit Policy

• All deposits are non-refundable under any circumstances, except in the cases where the studio or artist is unable to fulfill your appointment.

• Deposits secure your appointment time and are applied towards the final cost of your tattoo.

2. Rescheduling Policy

• Clients must provide at least 48 hours notice to reschedule an appointment.

• A new deposit will be required for reschedule requests within 48 hours of the initial appointment time.

• Clients are allowed up to two reschedules per deposit.

• A new deposit will be required for a third reschedule, and for every reschedule thereafter.

3. Cancellation Policy

• Cancelling an appointment for any reason will result in the forfeiture of the deposit.

• Deposits cannot be transferred to a different client.

4. Late Arrival Policy

• Clients arriving more than 20 minutes late may forfeit their appointment and deposit at the discretion of the artist.

• If a late arrival causes the appointment to be canceled or rescheduled, a new deposit will be required to rebook.

5. No-Show Policy

• Failure to show up for an appointment without notice will result in the forfeiture of the deposit.

• A new deposit will be required to book a new appointment.

6. Consultation and Design Changes

• Major design changes requested within 48 hours of the appointment may require a new deposit depending on design changes requested or additional drawing time required.

• Original prices are quoted based on size requested on your request form. If you increase the size of the tattoo on the day, the pricing of the tattoo may increase as a result, and is determined by the artist.

• If you opt to reduce your size of the tattoo, the pricing originally quoted will not decrease, in order to compensate our artists time reserved.

7. Behaviour and Conduct Policy

• The studio maintains a zero-tolerance policy for aggressive, disrespectful, or threatening behaviour.

• If a client displays behaviour that makes any artist, staff member or client feel unsafe or uncomfortable, the appointment may be cancelled immediately.

• In such cases, no refund will be issued, and the client may be refused future services.

8. Minors and Identification

• All clients must provide valid government-issued identification, as per local guidelines.

• Tattoos for minors under 18 years old are prohibited, even with parental consent.

9. Payment Policy

• Your final tattoo cost is inclusive of 5% GST.

• Deposits are paid at the time of booking and are deducted from the final tattoo price.

• Remaining balances must be paid in full at the end of the appointment directly to your tattoo artist via approved payment methods (e.g. cash, e-transfer ).

10. Forced Reschedule / Artist Illness Policy

• In the event of unavoidable circumstances (e.g., natural disasters, emergencies), the artist may require to reschedule the appointment. The deposit may be transferred and would not be refundable.

• In the rare event your artist is sick and needs to reschedule, your deposit may be transferred or refunded if you are unable to reschedule your appointment to a different date.

11. Communication Expectations

• All appointment changes, cancellations, or concerns must be communicated directly to the studio or artist.

• Clients are responsible for ensuring they have accurate contact information for the artist or studio.

11. Artist & Studio Safety Policy

• All appointment changes, cancellations, or concerns must be communicated directly to the studio or artist.

• Clients are responsible for ensuring they have accurate contact information for the artist or studio.

12. Placement Policy

• Some placements may only be tattooed at the discretion of the artist, i.e. finger, hand, neck or feet tattoos.

• Finger, hand and foot tattoos are notorious for ink fall-out and may require a number of touch-ups throughout the years.

12. Touch-Up Policy

• A complimentary touch-up session is available in the case of any ink-loss during the healing process, unless it is evident the ink-loss is due to negligent aftercare by the client.

• The complimentary touch-up session must be booked within 6 months of the initial appointment date, and be made by contacting the studio.

• A touch-up session may be chargeable for a secondary touch-up appointment, or if a touch-up appointment is required due to negligent aftercare.

For any additional questions, please reach out via email to hello@lamaisontattoo.com